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Tuesday 26 October 2010

Villa Ralfa Goes ‘On Tour’ Down Under - Part One.....Bookings Flights and The Pitfalls of Using a Credit Card.

Booking your holidays as an independent gay or lesbian traveller has never been easier and here are some of my experiences and do’s and dont’s, when booking your tickets and accommodation.

Yes, even humble gay hotel owners from Crete, Greece sooner or later need a break from home and as avid followers who hang on my every word, (you do, don’t you?), you will know that I am a great exponent of booking holidays independently, eschewing the conventional travel agents and travel web sites but you do need to a bit of planning, especially if you have a lot of stopovers and side trips to make!

I don’t say that it would have been impossible to book this through an agency, but I think even the most patient of travel agents would have been tearing their hair out after this one.

First off, plan your holiday.

I know this sounds silly, after all you are supposed to be taking it easy, but you cannot start to book anything unless you know where you are going and why! If you just want sun, sea, sand, and maybe a bit of sex thrown in then anywhere where you are going to find these, will do, well almost....Forward planning is essential (as is booking flights well in advance to make sure you get a seat and more often the best prices, and if you work in an organisation, that you will be able to take the time off when you want it).

In my case and this holiday, I wanted to go and see friends and relatives in Australia and New Zealand, catch up with my partner’s two boys and their children, and also visit some places like Alice Springs and Ayers Rock, that I never got to see when I lived in Perth, WA. And also make at least part of the journey across Australia by rail, something I wanted to do even before Michael Palin did it!

But I wanted to do it in a relaxing way with not too much flying and not too many airports.....I am going on holiday after all! And I have a month to do it.

Second, what you will need.

A credit card (or debit card, although some airlines will not take these), with plenty of credit on it, and an expiry date beyond your date of return. I say this because some airlines will not accept a card which expires before your return journey. Or that expires before you leave come to that.

Thirdly, check whether you need a visa to visit your chosen destination.

There are still many countries that require you to have a visa. In this case I am travelling to Australia which certainly does. Fortunately you no longer have to visit an Australian High Commission or Embassy to get this, and you do not need to go through a visa ‘agency’ either, as you can do it on line. (Some more advice on using the Australian on line visa application follows later).

Always apply for visas before you do anything else, they are usually valid for a year, and sometimes they do get refused, so if you have already paid for your airfare you are not going to get it back.

With the benefit of hindsight I will say, ‘Do not even look at flights until you have got the visa’.

So off we go.....

From my point of view it is easier for me to fly from Athens and like most International airport’s the AIA web site lists the airlines and destinations serviced, OK, I have flown Singapore Airlines before, and guess what? They do a flight on exactly the day I want it, giving me time to do a stopover in Singapore to recover from the time difference before I hit Perth. Even better the Singapore web site gives you the chance to book multiple ‘legs’ too, useful, if like me, you want to travel overland, but pick up a return flight from Auckland NZ.

First mistake is actually to go through the process to find out how much it costs....And I haven’t got a visa yet....And the price I get back is superb to say the least.

Putting in the on line application for an Australian visa is not easy. There are pages and pages of it, and lots of boxes to fill in. Make sure you save each page as you complete it and or course, make a note of the reference number!!!! You will need it to recall and complete the application if anything goes wrong, and on the day I did it there was nothing but problems with my Internet connection. At the end of the process there was no acknowledgment screen as I expected. So has it been sent or not? Three days later I am still not sure and trying to navigate through the web site to see the status of the application is well nigh impossible! Finally I enlisted the help of a friend in Perth who called the visa office, (in Tasmania, I believe), who confirmed that they had got it and were processing it manually because something had gone wrong. (Tell me about it!)

By this stage I am worrying about whether my nice cheap convenient flight would still be available! Checking the Singapore web site still shows it.....On day 4 my application for the Australian visa appears on their system, and three days after that I get the visa itself. Fast work there boys!

Too late, the flight I wanted is now full, and, all of a sudden, the flight from Auckland back to Singapore has trebled in price....Disappointment could have set in at this point, but hey, I allowed for a bit of flexibility didn’t I?

Well, actually, no I didn’t. A further check on flights doesn’t really help because returning later puts me too close to Christmas, and leaving earlier is too soon because I have arranged the house and dog-sitter already....And in the meantime I have been checking out my rail journeys in Australia and the Indian Pacific only travels on two days a week, and as I have decided to take The Ghan from Adelaide to Alice, then that trip is also pretty well fixed too.

Always have a Plan B, or C, or D, or Z even.

In this case, depart from a different airport. A quick check shows that Singapore Air, (and other airlines) have more frequent departures from London Heathrow, and although I was trying to avoid the extra flights, it was always in the back of my mind. Being idle doesn’t always pay off!

As we have visas in place and have organised some extra credit on my card, it makes sense to book the flight straight away, working out how to get from Crete to London Heathrow can wait! Available flights are leaving when I want, and strangely the Auckland NZ to Singapore leg that was so expensive before has now gone down!

I work my way through the booking process, making sure that I am not trying to depart from somewhere that I haven’t got to yet, and we arrive at the final screen ready to press the button that says ‘BUY’, except nothing happens.....Go back, click ‘Refresh’, re-send the data, try again....Just a message clearly placed there by my card provider. Close browser, clear data, try again, going all the way through the whole process again...Still no joy. (In the meantime I am also getting a warning message from Singapore Air that my credit card expires before I am travelling and that I will need to take my card to their nearest office to get is validated!)

Now incensed, I call my card provider in the UK (from Greece at peak time!), thinking that they have mucked up the increased credit limit, ‘Not so,’ says the young gentleman I speak to. I read the message out loud to him, ‘Ahh,’ he says, ‘I will put you through to ‘Clicksafe’, and finally get a nice Irish lady, and after explaining things to her she tells me that they are actually a separate company acting as sub-contractors to my card provider. After taking me through security, (one day they will ask something else other than my DOB and if there are any other card holders), she asks me what I am trying to do, I tell her and she says ‘That is what I can see here too’. Sometimes these people are so helpful.

‘You can’t do that with that card,’ she says, ‘Your credit limit isn’t high enough.’

I explain that the credit limit has been increased by the card provider.

‘Ah yes,’ she says, ‘But that is nothing to do with our credit limit. You can only use it up to £50.’

I don’t know whether they have ‘Clicksafe’ in other countries, I sincerely hope not, and if you can avoid signing up with it if you are in the UK, then do so.....

By now I am getting really pee’d off, and have done several ‘Back’ clicks on the Singapore Air web site trying, successfully, to retain the flight and price.

She takes me through a further set of security questions, omitting to ask me my inside leg measurement and the results of any recent sperm count. And finally tells me to try again.

Having not refreshed the screen often enough, the Singapore web site has now timed out due to inactivity! Fortunately for the world at large, starting all over again I finally get to book the flight.

Now you might think this is the end of this story, but of course, this is me we are talking about.

With plentiful flights from Crete to Athens, and Athens to London, during the winter months there is no rush to get on with the connecting flights, but train journeys within Australia, and now that I have had time to look more closely, New Zealand as well, are now priority jobs if I am to avoid flying again for a while after I get to Perth.

Buying through an Australian web site is something of an experience, for a start they don’t ask for the CCV number on the back, and they don’t worry about expiry dates on cards either, even though I am travelling after the expiry date. Even better the Great Southern Railway allows you to book and only pay a deposit, a great help of your credit is limited. And to be honest the whole booking is experience seems more relaxing and laid back, than, say Singapore Airlines, or even Easyjet!

I try to book the Indian Pacific from Perth to Adelaide. Without much information and no informative error messages it just tells me that they cannot complete the transaction and try again later. I try again later, but this time booking The Ghan from Adelaide to Alice. Success, all goes well and I even get the email confirmation for instructions on paying the balance.

I try the Indian Pacific again, still no joy.

I try to book my Easyjet flights to and from Athens to London, that will not work either, but then I manage to book those with a debit card which expires in two days time. Don’t you just love Easyjet?

I try to book flights with Aegean for the Crete/Athens leg with my credit card, no it definitely does not want to work.

I try to book the Indian Pacific again, still no joy. In desperation because it is important, I use my Greek credit card, hey presto, it works. So what is wrong with my English credit card?

The following morning I am emailed a copy of a letter from the security department of my card provider in the UK. They have tried to phone me, they say, which is a lie, because the only number they have is a UK mobile and that has not rung in weeks. In the meantime they have blocked my card for suspicious activity and could I please call them.

To bloody right I can call them, in peak time again too because they only work 9 to 5. I am not sure what happens if you want to report a stolen card outside those times.

Finally after more security questions during which I asked, in a voice heavy with sarcasm, if they would like my vaccination certificates too, and explaining why I am trying to use my card outside the UK, I get the block lifted. Is this something to do with the financial crisis in the UK I wonder?

And with my heart aflutter and a song on my lips, I manage to book the Indian Pacific, and the Transcenic rail journey from Auckland to Wellington.

This is more than enough for one blog, so I will leave you with the pleasant thought that I still have to book some internal flights in Oz and NZ. And I haven’t even started on accommodation yet!

Part Two will deal with the impossibility of finding true LGBT hotels and accommodation around the world, and booking a flight with the Australian version of Ryanair!